Discrimination is Against the Law

 

Mercer Marketplace 365+ Retiree complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Mercer Marketplace 365+ Retiree does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Mercer Marketplace 365+ Retiree:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Telecommunications Relay Service (711, also referred to as TTY)
    • Written information in large print format
  • Provides free language services to people whose primary language is English, such as qualified interpreters.

Whenever you need assistance, please call us toll free at 1-888-434-1144. For the deaf or hard of hearing, please dial 711 for Telecommunications Relay Service.

 

If you believe that Mercer Marketplace 365+ Retiree has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Chad Nicholl, Compliance Officer, Aptia, 125 High St, 7th floor, Boston, MA 02110, 1-469-708-4999, chad.nicholl@aptia-group.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Chad Nicholl is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 1-800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html